Help & FAQ
37 short answers about the app. Search below, or browse by topic.
Getting started
Do I need an account?
No. There is no sign-up and no login. Open the app and start adding products.
How do I add my first product?
Tap Add, type a name, and save. A photo, SKU, category, cost and selling price are all optional.
Does the app work offline?
Yes, fully. Stock tracking, history, scanning and alerts all work with no connection.
Where is my data kept?
On your device. We do not keep a copy of your products, stock or photos.
What is included in the free plan?
Up to 50 products, with stock tracking, movement history, low-stock alerts, CSV export and backup and restore.
Stock & products
What is the fastest way to update stock?
Tap +1 or -1 for a single sale, hold the stepper for a bigger change, or set an exact number after a stocktake.
What do the movement reasons mean?
Sold, Restock, Damaged, Returned and Correction. The reason you pick is saved with the change in the history.
Can stock go negative?
No, not by default. The app blocks a change that would take a product below zero.
I tapped the wrong button. How do I fix it?
Make a Correction with the right number. Both changes stay in the history, so you can always see what happened.
How do low-stock alerts work?
Set a threshold for a product and you get a local notification when stock falls below it. Alerts work offline.
Where can I see everything I have changed?
Open a product to see its history, or use the full movement history. Newest changes appear first.
Scanning & labels
Does barcode scanning need internet?
No. Scanning runs on your phone, so it works with no signal.
Do I have to use barcodes?
No. Barcodes are optional and are never a required setup step.
Can I scan QR codes as well as barcodes?
Yes, the camera reads both.
How do I print labels?
Pick your products and generate a PDF label sheet, then print it with AirPrint on iPhone or Android print.
Do I need a label printer?
No. Any printer that AirPrint or Android print supports will do.
Import/export & Etsy CSV
How do I import my Etsy products?
Export a CSV from Etsy, open Import in the app, and match your columns to fields. You will see a preview before anything is saved.
What if my column names do not match?
Map each column to the field you want. Only the product name is required.
Can I export my data?
Yes. CSV export is free on every plan, Pro or not.
Does importing need internet?
No, it runs on your device like everything else.
What will the preview show me?
The products that will be created from your file. Nothing is imported until you confirm.
Backup & moving to a new phone
How do I back up?
Create a backup file and save or share it wherever you like. Backup is free on every plan.
Do I need an account to back up?
No. A backup is just a file that you control.
How do I move to a new phone?
Back up on your old phone, install InventoryBuddy on the new one, then restore from that backup file.
Can I back up to iCloud Drive or Google Drive?
Yes, that is optional. Your backup goes to your own drive, not to us.
What happens if I delete the app?
Everything stored on the device is removed, so keep a recent backup. Restoring it brings your products and history back.
Pro & billing
What does Pro add?
Unlimited products, CSV import, printable barcode and QR labels, category and retail value reports, and multiple businesses.
How much is Pro?
$5.99 per month, or $60 per year which works out at $5 per month.
How do I pay?
Apple or Google handles the payment through your App Store or Google Play account.
How do I cancel Pro?
Cancel in your App Store or Google Play subscription settings. Deleting the app does not cancel it.
I have a new phone. How do I get Pro back?
Install the app, open Pro, and tap Restore purchases while signed in to the same store account.
What happens to my data if I stop Pro?
Nothing is deleted. You keep every product and your history, and go back to the free limit of 50 products.
Privacy
Do you collect my inventory?
No. Your products, stock levels, prices and photos stay on your device.
What analytics do you use?
Anonymous usage analytics (PostHog) and RevenueCat for purchases. No inventory data and no advertising or cross-app tracking.
Do you sell my data?
No.
How do I delete my data?
Delete the app to clear everything on the device, or email us to remove your anonymous analytics and purchase records.
Where is the full policy?
The full privacy policy is at getinventorybuddy.com/privacy, or email us at support@getinventorybuddy.com.
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